Most Items will ship within 48 hours after we receive your order (excluding weekends and holidays). Holiday seasons, large orders and out of stock items may take longer. Because we do not want you to feel surprised when you check out, we included the shipping charges in the product price. Cast iron items are heavy and delivery charges are higher that other products. Larger or heavier items, like the jambalaya pots, may need to ship via Freight and require a shipping quote.
Orders ship via UPS ground in the continental United States. If you would like expedited shipping or are shipping to Hawaii or Alaska, please contact firstname.lastname@example.org or call us for a shipping quote. Shipping costs depend on weight and destination. Insurance is required on packages over 100 lbs.
Returns, not related to damage, need to be made within 30 days of purchase, for a full refund, minus shipping and a 15% restocking fee. All items must be returned in the original manufacturer's box. Please contact one of our customer care professionals for a UPS return label and a return authorization number. We would prefer that you visit us again as a happy customer, knowing that if you are not satisfied with your purchase from OpenFireCookware.com, that you can return it and get your money back in a reasonable amount of time.
Our systems control back orders and keep them to a minimum for your convenience. If during order fulfillment, we discover that your chosen cast iron item is out of stock, we will notify you immediately and work with you towards a positive resolution. Customer satisfaction is our primary goal.
Damaged Goods Policy
If possible, please inspect the shipment upon arrival for damage and ensure the driver annotates any visible damage on the freight bill that occurred during shipping. All items are quality inspected before leaving the manufacturer. If an item is defective, we will gladly replace the item or issue a refund. In either scenario, please contact us by phone, e-mail or in writing, within five (5) business days after you receive your shipment, and we will resolve the problem together. A customer care professional will need to assign a return authorization number. We use it internally for quality control and handling purposes and cannot accept a return without it. Additionally, they need to send you a UPS return label. Do not return any item without first obtaining an authorization number. Once we receive the returned item, we will send you a replacement item or issue a refund.
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.